pkrber Privacy Policy

1 Personal Data We Collect

pkrber collects personal data that is necessary to provide you with a safe, compliant, and functional betting and casino service. The categories of personal data we collect are set out below.

pkrber does not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) except where strictly required by applicable responsible gaming or anti-money laundering obligations, in which case your explicit consent will be sought.

2 How We Collect Your Data

pkrber collects personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically: When you access or use the pkrber Platform, technical and usage data are collected automatically through server logs, cookies, and similar tracking technologies.
• From third parties: We may receive data from identity verification service providers, payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), fraud prevention agencies, and analytics partners. All third-party data providers are required to have a lawful basis for sharing data with pkrber.

3 Purposes of Processing

pkrber processes your personal data for the following purposes:

• Account creation and management: To register your pkrber account, verify your identity, maintain your PKR balance, and manage your account preferences and settings.
• Service delivery: To process your bets on cricket, PSL, T20 internationals and other markets; to provide access to slots, live casino, and bingo; and to manage deposits and withdrawals in PKR.
• Legal and regulatory compliance: To fulfil obligations under anti-money laundering (AML) regulations, responsible gaming requirements, and any applicable data protection legislation. This includes age verification, source-of-funds checks, and transaction monitoring.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, account takeover attempts, and other prohibited conduct.
• Customer support: To respond to your queries, resolve complaints, and maintain records of communications for quality assurance purposes.
• Marketing (with consent): To send you promotional communications about pkrber bonuses, PSL season offers, and new products where you have provided explicit consent to receive marketing. You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns, test new features, and improve the overall pkrber experience for Pakistani players.

4 Legal Basis for Processing

pkrber processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to register your account, process transactions, and deliver the services you have requested from pkrber.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, responsible gaming regulations, tax obligations, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service analytics, where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed, and freely given consent. You may withdraw this consent at any time without detriment to your account.

5 Data Sharing & Disclosure

pkrber does not sell your personal data. We share personal data only in the following circumstances:

• Payment processors: We share necessary financial and identity data with payment service providers including JazzCash, Easypaisa, and the relevant banking institutions to process your deposits and withdrawals.
• Identity verification providers: We share identity documents with certified KYC and AML screening service providers to fulfil our verification obligations.
• Game providers: Technical session data may be shared with licensed game providers who supply casino and slot content to the pkrber Platform, solely for the purpose of game delivery.
• Regulatory and law enforcement authorities: pkrber may disclose personal data to government authorities, regulators, or law enforcement agencies where required by law or to prevent, detect, or prosecute criminal activity.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by pkrber may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pkrber's business, your personal data may be transferred to the relevant third party as part of that transaction, subject to equivalent data protection standards.

6 Data Retention

pkrber retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account relationship with pkrber, and for a minimum of five (5) years following account closure to satisfy anti-money laundering and regulatory record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• Support communications: Retained for three (3) years following the resolution of the relevant enquiry.
• Technical and usage data: Retained for up to twenty-four (24) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pkrber's data lifecycle management procedures.

7 Data Security

pkrber implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and pkrber's servers.
• Encryption of sensitive data at rest, including financial account references and identity documents.
• Role-based access controls ensuring that only authorised pkrber personnel can access personal data, limited to what is necessary for their role.
• Two-factor authentication requirements for pkrber internal systems handling personal data.
• Regular security assessments and penetration testing of the pkrber Platform infrastructure.
• Incident response procedures to detect, report, and manage personal data breaches in a timely manner.

While pkrber takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pkrber login credentials and must notify pkrber support immediately if you suspect any unauthorised access to your account.

8 Cookies & Tracking Technologies

pkrber uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state across pages and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and recently played games on the pkrber Platform.
• Analytical cookies: Used to understand how users navigate the pkrber Platform, which pages and games are most visited, and how the Platform can be improved. Analytical data is aggregated and does not identify individual users.
• Marketing cookies: Used (with your consent) to deliver relevant promotional messages about pkrber bonuses, PSL season offers, and new games. You may withdraw consent for marketing cookies at any time via your browser settings.

You can manage or disable non-essential cookies through your browser's privacy settings. Note that disabling certain cookies may affect the functionality of some features on the pkrber Platform.

9 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkrber:

• Right of access: You may request a copy of the personal data pkrber holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where pkrber no longer has a lawful basis for its retention, subject to legal retention obligations.
• Right to restriction: You may request that pkrber restrict the processing of your data in certain circumstances, for example while a rectification request is pending.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that pkrber provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on pkrber's legitimate interests, and you have an absolute right to object to direct marketing at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact pkrber's data team at [email protected]. pkrber will acknowledge your request within five (5) business days and respond substantively within thirty (30) calendar days, or notify you if an extension is required.

10 Minors & Age Verification

pkrber services are strictly restricted to individuals aged 18 years and above. pkrber does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the pkrber registration and KYC process.

If pkrber becomes aware that personal data has been collected from a minor, the relevant account will be suspended immediately, all associated transactions will be reviewed and reversed where appropriate, and the personal data will be deleted as expeditiously as possible, subject to any legal reporting obligations.

If you are a parent or guardian and believe that your child has registered a pkrber account, please contact [email protected] immediately so that appropriate action can be taken.

11 Changes to This Privacy Policy

pkrber reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or the way pkrber processes personal data. Material changes will be communicated to registered users via their registered email address or through a prominent notice on the pkrber Platform prior to the effective date of the change.

The "Last updated" date at the top of this page indicates the most recent revision. Your continued use of the pkrber Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised version.

12 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or pkrber's data processing practices, please contact the pkrber data team:

pkrber takes all privacy enquiries seriously. If you remain dissatisfied following pkrber's response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.